Making good news and bad news improve cash flow
Ask your Collectors, every Friday, to put a piece of paper on your desk. Do the same to your superior.
Aside from name and date, the piece of paper will list only two things: Bad News and Good News. Require that the report be (A) handwritten, and (B) on one piece of paper.
If you let people type and/or use several sheets, the first report you receive will be seventeen pages describing Joe Blow's complaints over the past ten years.
You don't want that... You want to know the bad things, impeding cash flow... and the good things, speeding cash flow... which happened last week... things worthy of your attention and fast action.
You'll find that Collectors, in their intelligence, will arrange to describe... handwritten... on one sheet... the things important enough for attention and action from your level.
Do not use a printed form. Try to hate the tyranny of the printed form.
Why not call this the "Weekly Super Report?"
Enjoy a dramatic improvement in manager/subordinate communications... with a piece of paper taking perhaps five minutes a week to prepare.
